Who We Are

This Privacy Notice applies to E Estates Management Ltd, trading as English Estates, whose registered office is:

English Estates
, Frogmore House
, 6 Ormond Place
, Cheltenham
 GL50 1JD
Tel: 01451 603 885
Email: enquiries@englishestates.co.uk
Web: www.englishestates.co.uk

We are the data controller for the purposes of UK data protection law.

Data Protection Contact

If you have any questions about this privacy notice or how we handle your personal data, please contact us:

• Post: FAO Data Protection Officer, English Estates, Frogmore House, 6 Ormond Place, Cheltenham, GL50 1JD
• Email: enquiries@englishestates.co.uk
• Telephone: 01451 603 885

How Do We Collect Information?

We collect personal information in the following ways:

• When you contact us about our services
• When you visit our website
• When you request marketing or updates
• When you apply for or enter into a contract with us
• When you attend a site managed by us (some locations may be monitored by CCTV)
• When you participate in events or meetings hosted by us

We may also collect special categories of data when necessary, such as:

• Health-related information (e.g. for accessibility requests)
• Ethnic origin or religious beliefs (only with explicit consent)
• Criminal records (only when relevant and legally justified)

What Information Do We Collect?

We may collect and process the following types of information:

• Personal details (name, contact details, etc.)
• Financial details (for billing and contract purposes)
• Employment or property ownership details
• Images (e.g., CCTV footage)
• Communications and records of interactions

Lawful Basis for Processing

We rely on one or more of the following legal grounds for processing your data:

• Consent – where you have explicitly agreed to us using your personal data
• Contract – to carry out our obligations under a contract with you
• Legal obligation – where we are required to comply with the law
• Legitimate interest – where processing is necessary for our business operations and does not override your rights

Your Rights

Under data protection law, you have the right to:

• Access your personal information
• Rectify inaccurate or incomplete information
• Erase your data (‘right to be forgotten’)
• Restrict or object to processing in certain circumstances
• Withdraw consent at any time
• Request data portability

To exercise any of these rights, please contact us using the details above. We will respond within one month.

How We Use Your Information

We use your data to:

• Provide our property and estate management services
• Respond to enquiries or complaints
• Manage contracts and financial records
• Communicate with you about services, news, or updates
• Comply with legal obligations (e.g., health & safety, accounting)
• Monitor site security via CCTV where applicable

Data Retention

We retain personal data only for as long as necessary:

• For active customers, we retain data for the duration of the relationship
• For financial and legal records, we retain relevant data for seven years
• CCTV footage is typically kept for 3–6 months, unless required longer for legal reasons

Who Has Access to Your Information?

We will never sell your data. We may share data with:

• Professional service providers (e.g. legal, IT support, contractors)
• Regulatory authorities or legal bodies when required
• Cloud-based or analytics services (under strict data protection agreements)
• Third parties operating outside the UK only where adequate safeguards are in place, including use of the UK-US Data Bridge or Standard Contractual Clauses

Security of Your Information

We are committed to safeguarding your data using:

• Encrypted communications (SSL)
• Secure servers and firewalls
• Strong password protocols
• Access restrictions and data minimisation

Please note that transmission over the internet is never 100% secure, and you transmit data at your own risk.

Use of Cookies

We use cookies to enhance your browsing experience and monitor website traffic through third-party tools like Google Analytics.

• We do not collect personal data via cookies
• Cookies are only activated with your consent
• Cookie preferences can be changed at any time
• Consent lasts for 24 hours, after which you may be asked again

Children Under 16

We do not knowingly collect personal information from children under 16 without parental consent. If you are aged 16 or under, please ask your parent or guardian before providing any personal data.

Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with: Information Commissioner’s Office (ICO). 
Tel: 0303 123 1113
, Web: https://ico.org.uk/concerns/

Review of This Policy

We regularly review this policy to ensure it remains accurate and up to date.
Last updated: July 2025